Frequently Asked Questions
Do you take custom orders?
I am not currently in a position to accept custom orders at this time.
Do you offer Classes?
I do not offer wheel-based classes at Shake a Tail Feather Studio; I only have one wheel, and learning the wheel can take lots of practice. I cannot facilitate that kind of practice time on my wheel when I need it for my own production work.
The Yellowknife Guild of Arts and Craft offers pottery and mixed media classes seasonally.
Why can't I find a phone number for the studio?
I often get asked about why I don’t have a phone number posted for the studio. The short answer is that as a part time one-woman operation, there’s a good chance that I am at my day job or my hands are dirty in the studio, and if not, I’m likely with my family.
Email or message (Facebook or Instagram) is a much easier way for me to respond to most queries as I’ll be better equipped to give a more thoughtful answer when I have the time to do so. I do my very best to respond to emails within two business days, but I just ask for your patience (again, the one-woman show thing can be a bit tricky).
If you’re just a phone person, or a phone call would just be WAY more convenient for you, please feel free to message me and let me know - I can give you a call, or provide you with my number.
How do I collect my order?
Shipping & Handling:
As shipping costs continue to rise, I try to save myself and you the customer money, as well as reduce my environmental impact by using as many recycled items in the shipping process.
Shipments go out on Tuesdays. Orders placed before midnight MST Sunday, will be shipped on Tuesday.
Domestic Shipping - The flat rate shipping option is estimated based on past orders. Significant overages will be refunded. If your shipping exceeds the amount quoted I will send you an invoice for the difference and hold the shipment until payment has been received.
Flat Rate 1 item: $20
Flat Rate 2 or more items: $30
International Shipping - Rates are estimated based on past orders. Significant overages will be refunded. If your shipping exceeds the quoted amount, I will send you an invoice for the difference and hold the shipment until payment has been received.
Flat Rate 1 item: $25
Flat Rate 2 or more items: $35
Local Pick Up/Delivery:
There is an option at check out to select local pick up/delivery.
You will be contacted within 48hrs of placing your order to arrange pick up or delivery of your order.
Delivery: $5 / Free for orders over $100
You will be contacted when your order is available for pick up. Items for pick up are left at my front door from 8am-8pm. Please make sure you pick up the correct package.
I want you to be happy with your items. If for any reason you are unsatisfied with your purchase please contact me within 3 days of receiving your item(s). All shipping charges are at the customers expense and WILL NOT be refunded. I will refund the item amount once I receive it back in the condition it was shipped.
If your items are broken or damaged in anyway, please email me photographs of the box and each item and I will refund you for the damaged items.
You are able to cancel your order until it ships. Please note as I get charged a fee to process refunds, your refunded amount will be subject to a $5 administration fee.
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